Patient Services Advisor

Closing Date: Friday 5th March 2021 at 5pm.

Asquith Surgery, Leicester, UK

  • Part Time (16 hours Wednesday – Friday)
  • Extremely Competitive Package
  • Up to 38 days available leave (FTE)
  • Employee Benefits Package / Company Car Option Scheme
  • Career Progression
  • Work Life Balance
  • Work Satisfaction
  • Making a Difference

This is an amazing opportunity to join our Primary Care team. We are a rapidly growing family of healthcare companies and offer an exceptional package and progression for the right person. These are exciting times – come and join us!

The Company

Spirit Health Group is a fabulous place to work. We genuinely do things differently! We are like no other healthcare company and only employ exceptional people who embrace and encourage change. We innovate. We simplify. We inspire. We look at things from a new perspective, and we genuinely care about patients and our people. We live by our values of brilliance, vigour and family – that’s how we roll.

We’re an award-winning family of companies with an inspirational common goal – to make health easy for patients and providers. We deliver amazing results through our growing range of products and services:

Our people are pivotal in:

Our massive growth plans will help us save the NHS £1 billion and touch the lives of millions more patients.

The Role

To be the face of and promote Spirit values to patients. Some of the main responsibilities of the role include but are not limited to:

  • Preparing the surgery for daily operation i.e. ensuring consultant rooms are set up, reception tidy and operating as per daily check list.
  • Supporting the Clinical team by receiving samples, chaperoning
  • Managing the appointment system, welcoming and signposting patients as they arrive in surgery.
  • Professional telephone manner; triaging the patient and making the appointments at the appropriate location with the appropriate service; GP, Care Navigator, Social Prescriber
  • Managing & responding to telephone enquiries, Engage Consult & online services.
  • Assisting clinical team in managing QOF targets.
  • Increasing QOF performance by use of QOF timelines for effective, timely and concise communication of messages to the appropriate team member to action.

The Candidate

The successful candidate will be confident, professional with excellent communication skills and be able to interact positively with a wide range of clinical and non-clinical primary care staff to ensure that we provide a consistently high level of service and patient care; all whilst maintaining flexibility, adaptability and reliability. As a successful candidate you are highly motivated and dedicated to providing a brilliant service across the businesses. You are excited and committed to our goals and values, an excellent communicator at all levels and thrive on fast pace and change. Knowledge of SystmOne/EMIS is desirable.

Interested? Come and join the Spirit Family and be part of driving our (and your) success forward.

Apply for this role

Want to find out more about our award-winning products and services?

Get in touch to see how the Spirit family of companies can help you.