Patient Services Advisor – Fixed Term Maternity Cover

Closing Date: Thursday 6th April 2021 at 5pm.

Spirit Health, Camp Hill Health Centre, Nuneaton, Warwickshire

  • F/T or P/T
  • Extremely Competitive Package
  • Up to 38 days available leave (FTE)
  • Employee Benefits Package / Company Car Option Scheme
  • Career Progression
  • Work Life Balance
  • Work Satisfaction
  • Making a Difference

This is an amazing opportunity to join our Primary Care team. We are a rapidly growing family of healthcare companies and offer an exceptional package and progression for the right person. These are exciting times – come and join us!

The Company

Spirit is an award-winning family of companies with an inspirational common goal – to make health easy for patients and providers. Every day, our people are contributing to:

Spirit is a fabulous place to work. We genuinely do things differently! We aim to always look at things from a new perspective, and we genuinely care about patients and our people. We live by our values of brilliance, vigour and family – that’s just how we roll!

The Role

To be the face of and promote Spirit Values to patients. Some of the main responsibilities of the role will but are not limited to:

  • Preparing the surgery for daily operation i.e. ensuring consultant rooms set up, reception tidy and operating as per daily check list.
  • Supporting the Clinical team by receiving samples, chaperoning
  • Managing the appointment system, welcoming and signposting patients as they arrive in surgery.
  • Professional telephone manner; triaging the patient and making the appointments at the appropriate location with the appropriate service;
  • Managing & responding to telephone enquiries and online services.
  • Assisting clinical team in managing QOF targets.
  • Increasing QOF performance by use of QOF timelines to effective, timely & concise communication of messages to the appropriate team member to action.

The Candidate

The successful candidate will be confident, professional with excellent communication skills and be able to interact positively with a wide range of clinical and non-clinical primary care staff to ensure that we provide a consistently high level of service and patient care; all whilst maintaining flexibility, adaptability and reliability. As a successful candidate you are highly motivated and dedicated to providing a brilliant service across the businesses. You are excited and committed to our goals and values, an excellent communicator at all levels and thrive on fast pace and change. Knowledge of EMIS is desirable.

Interested?  Come and join the Spirit Family and be part of driving our (and your) success forward.

For an informal discussion, please contact us using the details below:

Emma Gaylor, Practice Manager – emma.gaylor@nhs.net or 07548 758932

Maxine Rowley, Mobilisation and Quality Director – maxine.rowley@spirit-clinical.co.uk or 07718 483654

Interested?  Come and join the Spirit Family and be part of driving our (and your) success forward.

A full Job Description is available upon request.

Apply for this role

Want to find out more about our award-winning products and services?

Get in touch to see how the Spirit family of companies can help you.