We’re here to help!
Click on each frequently asked question to find out more.
What do Spirit Health do?
We are an independent supplier to the NHS. We work with medicines optimisation teams across the UK to deliver services in line with local formularies and national priorities. Our national team of Pharmacists, Nurses, Technicians and Project Managers implement the agreed prescribing changes at primary care level meaning your resource won't be compromised.
What aspects does your service cover?
Our national team manages all aspects of patient reviews, which include:
- Audit and identification of appropriate patients for review
- Inviting patients for a review
- Patient consultations by telephone call/face-to-face/virtual
- Prescription review and update
To learn more about our Active Implementation process step-by-step, watch the video below.
How do GP practices benefit from your service?
Our service boasts various benefits that your practice and your patients can take advantage of.
This includes:
- The outcomes from our service will demonstrate and evidence your contributions aligned with the objectives and priorities of the ICB/Health Board.
- We conduct patient reviews, audits, and clinics meaning we can improve patient outcomes by supporting them 1:1 with any prescription or treatment changes.
- We offer free training for patients and healthcare professionals to ensure the patient is getting the most out of their prescription
- We aim to achieve over 90% patient satisfaction rate after their prescription/treatment change consultations
Sound good? Request your Service Authorisation document by clicking here.
How do you ensure your services uphold standards?
We have a robust clinical training programme for our national clinical team. We also have vigorous clinical protocols to ensure the standard of our service delivery is the same irrespective of which clinician is delivering our Active Implementation service.
Need more information? Click the button below to fill in our contact form and someone from our Service Delivery team will be in touch shortly.
How do I book a clinic date?
You've signed our 'Service Authorisation' document and MMS form, and you're ready to book clinic date?
If you'd prefer a remote clinic, you don't need to request a clinic date as everything will be done remotely.
If you'd prefer a face-to-face clinic, you can request a clinic date by clicking the button below and one of the team will be in touch with you shortly.
Haven't signed a 'Service Authorisation' document? Click here to fill out our contact form to request your document to sign.
How do I request a 'Service Authorisation' document to take advantage of your service?
You have all the information you need, and you'd like to complete the next steps to be able to take advantage of our service.
Click the button below to fill out our contact form and request a 'Service Authorisation' document.
I've signed the 'Service Authorisation' document. What's next?
You've signed our 'Service Authorisation' document - the next steps are to:
- Provide access permissions to our team via SMART card
- Request a clinic date, click the button below to book a date that suits you best (only applies to face-to-face clinics)
Click the button below to get started.
Your service has concluded and I'd like to share feedback of my experience
We hope you got everything you wanted out of your service. Your feedback is really valuable to us, so whether you had a fantastic or less-than-stellar experience, we’d really like to hear about it. Click the button below to take our 2-min survey.
I'm interested but I'd like to discuss this further with someone from your team
Our friendly, expert team are on hand to answer any questions you may have. To contact someone from the team, please click here to book a meeting with one of the Service Delivery team or click the button below to fill out our contact form and one of the team will be in touch shortly.
"All-round great implementation service. Good communication, clear documentation in record."
Practice Manager, Orchard Medical Centre, Salford CCG
"Very accommodating in being able to provide Active Implementation™️ and ahere to formulary by offering staff and patient training as we needed."
Lead Pharmacist, Knowsley Place
"From the beginning to the end of my time working with Spirit I found all the team members very professional and responsive…They worked well with practice staff and accommodated practice-specific requests with ease."
Lead Pharmacist, Cheshire and Merseyside ICB
How does our Active Implementation™️ service work?
Watch the video below to learn more about our Active Implementation™️ process.
Meet our expert Service Delivery team
Our Service Delivery team is at the forefront of our service, they handle everything from start to finish. We have a team of nationwide Pharmacists, Nurses and Technicians that are ready to deploy locally when needed. These teams will be coordinated or headed up by the team below:
Claire Swindin
Service Delivery Team Lead
Claire has worked at Spirit for over 5 years. She ensures that our service is seamless, transparent and delivers brilliant results.
Julia Bevan
Service Delivery Nurse
Julia conducts patients reviews whether it be remote or face-to-face. She's passionate about what she does and gets a thrill out of supporting patients.
Paula Isaac
Service Delivery Nurse
Paula is our newest member of the team. She optimises NHS patients treatment plans by ensuring patients receive the right medication at the right time.
Let’s partner up and deliver positive change together!
Please fill out the below contact form and someone from our Service Delivery team will be in touch shortly.